German Speaking Service Desk Analyst Level 1

Digital Infrastructure Services

INTRODUCTION

About TCS Hungary’s IT IS Unit:

Come and work in our constantly growing Hungarian Global Delivery Center. As one of the largest Business Units of TCS Hungary, the IT-IS Unit provides IT Service Desk solutions to top international clients in a long-term partnership, continuously helping them expand their business and develop new opportunities. You will have the opportunity to:

Be part of a real multinational team and environment (90+ nationalities in TCS Hungary)

Develop your career path and grow domain wise (vertical and horizontal opportunities for growth and rotation among different units)

Learn and develop soft and hard skills (1000+ internal training)

FUNCTION

  • Troubleshoot IT related issues and handle customer requests
  • Provide remote support through different channels such as telephone, email, or chat
  • Support our top customers using your specific language skills

REQUIREMENTS

  • A high school diploma
  • Speak English on a communicational level (for interviews, training , and internal communication)
  • Speak German on a business level (working/support language)

 

… it would be an advantage if you also have:

  • Relevant experience in Service Desk, Help Desk or Customer Care roles
  • Relevant experience in a Customer Support role
  • Ability to interact with customers and provide solutions
  • Basic Windows, Office 365, and Network troubleshooting skills

OFFER

  • TCS has been delivering services from Hungary since 2001, making us a perfect choice if you’re looking for stability.
  • We provide a wide range of benefits, including a market leading comprehensive private health care package.
  • We offer extensive self-development opportunities: our colleagues have a multitude of training possibilities for personal and professional growth.
  • At TCS Hungary there are both vertical and horizontal career options for those who like to challenge themselves and try out different areas and positions.
  • You will be part of a global and diverse working environment with relaxation areas, terraces, and a friendly atmosphere.
  • You can seize the day with us at our company events, hobby clubs, and sporting initiatives.
  • An attractive compensation package.

CONTACT INFO

Kristof Dobos
Email address: kristof.dobos@tcs.com

Would you like to work with TCS Hungary?
Send your CV to
kristof.dobos@tcs.com
and mention the name of the open
position in your email!