INTRODUCTION

About TCS Hungary’s IT IS Unit:

Come and work in our constantly growing Hungarian Global Delivery Center. As one of the largest Business Units of TCS Hungary, the IT-IS Unit provides IT Service Desk solutions to top international clients in a long-term partnership, continuously helping them expand their business and develop new opportunities.

You will have the opportunity to:

• Be part of a real multinational team and environment (90+ nationalities in TCS Hungary)
• Develop your career path and grow domain wise (vertical and horizontal opportunities for growth and rotation among different units)
• Learn and develop soft and hard skills (1000+ internal training)

FUNCTION

• Troubleshoot IT related issues and handle customer requests
• Provide remote support through different channels such as telephone, email, or chat
• Support our top customers using your specific language skills

REQUIREMENTS

• A high school diploma
• Speak English on a communicational level (for interviews, training, and internal communication)
• Speak Italian on a business level (working/support language)

… it would be an advantage if you also have:

• Relevant experience in Service Desk, Help Desk or Customer Care roles
• Relevant experience in a Customer Support role
• Ability to interact with customers and provide solutions
• Basic Windows, Office 365, and Network troubleshooting skills

OFFER

• TCS has been delivering services from Hungary since 2001, making us a perfect choice if you’re looking for stability.
• We provide a wide range of benefits, including a market leading comprehensive private health care package.
• We offer extensive self-development opportunities: our colleagues have a multitude of training possibilities for personal and professional growth.
• At TCS Hungary there are both vertical and horizontal career options for those who like to challenge themselves and try out different areas and positions.
• You will be part of a global and diverse working environment with relaxation areas, terraces, and a friendly atmosphere.
• You can seize the day with us at our company events, hobby clubs, and sporting initiatives.
• An attractive compensation package.

CONTACT INFO

Eszter Gonczol
Email address: eszter.gonczol@tcs.com