Dutch Speaking Service Desk Analyst Level 1

Digital Infrastructure Services

INTRODUCTION

About TCS Hungary’s IT IS Unit:

Come and work in our constantly growing Hungarian Global Delivery Center. As one of the largest Business Units of TCS Hungary, the IT-IS Unit provides IT Service Desk solutions to top international clients in a long-term partnership, continuously helping them expand their business and develop new opportunities.

You will have the opportunity to:

  • Be part of a real multinational team and environment (90+ nationalities in TCS Hungary)
  • Develop your career path and grow domain wise (vertical and horizontal opportunities for growth and rotation among different units)
  • Learn and develop soft and hard skills (1000+ internal training)

FUNCTION

  • Troubleshoot IT related issues and handle customer requests
  • Provide remote support through different channels such as telephone, email, or chat
  • Support our top customers using your specific language skills

REQUIREMENTS

  • A high school diploma
  • Speak English on a communicational level (for interviews, training , and internal communication)
  • Speak Dutch on a business level (working/support language)

 

… it would be an advantage if you also have:

  • Relevant experience in Service Desk, Help Desk or Customer Care roles
  • Relevant experience in a Customer Support role
  • Ability to interact with customers and provide solutions
  • Basic Windows, Office 365, and Network troubleshooting skills

 

Contract type: full time, indefinite

Working hours: 40 hours/week in various shifts

 

Legal requirements: The candidate needs to be currently eligible to work in Hungary

OFFER

  • Attractive salary & cafeteria benefits
  • Pleasant work atmosphere: open office environment, relax rooms, terraces
  • Workplace stability
  • Inhouse gym
  • Health Care Benefit
  • Hungarian language courses for non-Hungarian speakers
  • Self-development training
  • Global and diverse working environment
  • Company events
  • Team building activities

CONTACT INFO

Viola Namwanje Mutesi
Email address: viola.n1@tcs.com

Would you like to work with TCS Hungary?
Send your CV to
viola.n1@tcs.com
and mention the name of the open
position in your email!