Polish Speaker Customer Response Executive

Pharma and Clinical Research

INTRODUCTION

Tata Consultancy Services (TCS) is an IT services, consulting, and business solutions provider partnering with the world’s largest businesses in their transformation journeys, and currently, we are looking for our new Polish Speaker Customer Response Executive.

FUNCTION

  • Provision of L1 support: provision of information based on relevant product documentation, training materials, Quality System Documents (QSDs), FAQ databases, SPCs (Summary of Product Characteristics), package leaflets, and material
  • Receive inbound calls, emails, or report forms from current and potential customers (e.g. veterinarians, pharmacists, animal owners, etc.) as well as Client personnel concerning medical inquiries, medical complaints, adverse events, product technical complaints, product return/refund, or compensation.
  • Operate Customer Relationship Management system in order to obtain animal and drug information and perform other necessary functions on the system in accordance with policies and regulations.
  • Confirmation of the accuracy of Veterinary Dictionary for Drug Regulatory Activities (VeDDRA) coding of reported adverse events, concomitant drugs (suspect; concomitant; historic; International Non-proprietary Name), and concurrent diseases following EAH’s global coding rules.

REQUIREMENTS

  • Bachelor’s in veterinary science or any scientific discipline
  • Fluent in Polish and English on a professional level
  • One or two years of clinical experience (advantage)

OFFER

  • TCS has been delivering services from Hungary since 2001, making us a perfect choice if you’re looking for stability.
  • We provide a wide range of benefits, including a market leading comprehensive private health care package.
  • We offer extensive self-development opportunities: our colleagues have a multitude of training possibilities for personal and professional growth.
  • At TCS Hungary there are both vertical and horizontal career options for those who like to challenge themselves and try out different areas and positions.
  • You will be part of a global and diverse working environment with relaxation areas, terraces, and a friendly atmosphere.
  • You can seize the day with us at our company events, hobby clubs, and sporting initiatives.
  • An attractive compensation package.

CONTACT INFO

Egmily Sánchez
Email address: egmily.s@tcs.com

Would you like to work with TCS Hungary?
Send your CV to
egmily.s@tcs.com
and mention the name of the open
position in your email!