INTRODUCTION

About TCS Hungary’s IT IS Unit:

Come and work in our constantly growing Hungarian Global Delivery Center. As one of the largest Business Units of TCS Hungary, the IT-IS Unit provides IT Service Desk solutions to top international clients in a long-term partnership, continuously helping them expand their business and develop new opportunities.

You will have the opportunity to:

• Be part of a real multinational team and environment (90+ nationalities in TCS Hungary)
• Develop your career path and grow domain wise (vertical and horizontal opportunities for growth and rotation among different units)
• Learn and develop soft and hard skills (1000+ internal training)

FUNCTION

As a Second Level Service Desk Analyst your main goal is:

• Provide support on IT infrastructure related issues to customers
• Assign more complicated problems to the correct support IT teams
• Instruct users on ICT processes
• Document new technical solutions
• Document and share best practices with other colleagues

REQUIREMENTS

The key requirements for the role are:

• A high school diploma
• Speak English on a communication level (for interviews, training, and internal communication)
• Speak Dutch on a business level (working/support language)

… and main advantages would be:

• Prior experience in the IT field as a Service Desk Analyst (minimum 2 years)

OFFER

• Attractive salary & cafeteria benefits
• Pleasant work atmosphere: open office environment, relax rooms, terraces
• Workplace stability
• Inhouse gym
• Health Care Benefit
• Hungarian language courses for non-Hungarian speakers
• Self-development training
• Global and diverse working environment
• Company events
• Team building activities

CONTACT INFO

Viola Namwanje Mutesi
Email address: viola.n1@tcs.com