Dutch Speaker Contract & Resource Management (CRM) Analyst

Cognitive Financial Services


As a Contract and Resource Management (CRM) Analyst, your role is to assist the client sales team in pursuing sales deals by creating and modifying contracts on time and accurately.


  • Identify and resolve third-party dependency issues
  • Utilize various systems to manage the client’s resources, such as documents and personnel
  • Assist TCS clients with legal and statutory requirements, agreed company processes, and Service Level Agreements
  • Manage the creation and amendment of contracts, including commercial, public, and subcontractors
  • Create a draft contract using Microsoft templates and work through the approval process
  • Make any necessary updates to the draft contract with the seller
  • Coordinate deal pursuit approvals
  • Verify the contract is set up correctly and submitted to the relevant stakeholders for validation
  • Perform contract validations (pre- and post-signature).
  • Resolve queries from key stakeholders
  • Keep track of sales and deal stages
  • Ensure signatures and purchase orders (POs) are checked
  • Verify that contract setup has been completed in the respective tool
  • Ensure that the contract is set up correctly in the system
  • Provide weekly contract status reports on in-flight deals
  • Utilize the client tool to access contracts and other documents
  • Prioritize urgent contracts with the validation team
  • Resolve suspended requests with the Resource Manager/Domain Solution Architect
  • Update customer application details according to standard operating procedures (SOPs)
  • Perform resource management amendments according to standard operating procedure (SOP)
  • Provide customer-specific reports and analytics
  • Ensure queue hygiene
  • Ensure all queues reflect volumes at the end of the day for each stakeholder.
  • Ensure that project updates are handled at the pre- and post-signing stages
  • Assist Central Hiring Administration with end-to-end administrative tasks including but not limited to:
    • Position Control Number (PCN) Lifecycle management
    • Accept new requests
    • Assign a PCN from the pool of numbers provided by Finance
    • Make a request to start the hiring process with Global Talent Acquisition


  • It is preferred that you have at least one year of relevant work experience in the areas of contract/resource management and customer relations
  • Proficiency in Dutch and English
  • A bachelor’s degree in marketing or sales is preferred
  • Understanding of contracts, clauses in contracts, and resource management
  • Communication and presentation skills for business
  • Focus on high quality deliverables in a timely and accurate manner
  • A working knowledge of Microsoft Office


  • TCS has been delivering services from Hungary since 2001, making us a perfect choice if you’re looking for stability.
  • We provide a wide range of benefits, including a market leading comprehensive private health care package.
  • We offer extensive self-development opportunities: our colleagues have a multitude of training possibilities for personal and professional growth.
  • At TCS Hungary there are both vertical and horizontal career options for those who like to challenge themselves and try out different areas and positions.
  • You will be part of a global and diverse working environment with relaxation areas, terraces, and a friendly atmosphere.
  • You can seize the day with us at our company events, hobby clubs, and sporting initiatives.
  • An attractive compensation package.


Aswini Ranganathan
Email address: aswini.ranganathan@tcs.com

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