Czech/Slovak speaking Service Desk Analyst L1

Digital Infrastructure Services


About TCS Hungary’s IT IS Unit:
Come and work in our constantly growing Hungarian Global Delivery Center. As one of the?largest?Business Units of TCS Hungary,?the IT-IS Unit provides?IT Service Desk solutions to top international clients in a long-term partnership, continuously helping them expand their business and develop new opportunities.

You?will?have the opportunity to:

  • Be part of a real?multinational team?and environment (90+ nationalities in TCS Hungary)
  • Develop your career path?and grow domain wise (vertical and horizontal opportunities for growth and rotation among different units)
  • Learn and?develop soft and hard skills?(1000+ internal training)


As a Service Desk Analyst?your main goal is:

  • Troubleshoot IT related issues and handle customer requests
  • Provide remote support?through different channels such as telephone,?email, or chat
  • Support our top customers using your specific?language skills


The key requirements for the role are:

  • A high school?diploma
  • Speak?English?on a?communication level (for interviews, training, and?internal communication)
  • Speak Czech or Slovak?on a business level (working/support?language)

… and main advantages would be:??

  • Relevant?experience in Service Desk, Help Desk or Customer Care roles
  • Relevant experience in a Customer Support role
  • Ability to interact with customers and provide solutions
  • Basic Windows, Office 365, and Network troubleshooting skills


  • TCS has been delivering services from Hungary since 2001, making us a perfect choice if you’re looking for stability.
  • We provide a wide range of benefits, including a market leading comprehensive private health care package.
  • We offer extensive self-development opportunities: our colleagues have a multitude of training possibilities for personal and professional growth.
  • At TCS Hungary there are both vertical and horizontal career options for those who like to challenge themselves and try out different areas and positions.
  • You will be part of a global and diverse working environment with relaxation areas, terraces, and a friendly atmosphere.
  • You can seize the day with us at our company events, hobby clubs, and sporting initiatives.
  • An attractive compensation package.


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